Chat and email support agent in German

Project overview:
We're looking for an experienced e-commerce customer support agent to provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.

When you apply, include the word blue and tell us about your previous customer service experience.

This project requires:
- Customer support experience the dropshipping e-commerce business.
- Fluent writing skills in German and English
- Experience in using Zendesk, Gorgias, Reamaze, or other customer service platform.

Responsibilities:
- Respond to customer messages and requests in perfect German.
- Issue refunds according to our refund policy.
- Edit orders/Re-send products to our customers when needed.
- Respond to all customer inquiries quickly and accurately (within 24 hours).
- Communicate on Slack daily with our team and suppliers.
- Create templates and SOP.
- Display a high level of professionalism at all times.