Customer Service Agent / Virtual Assistant

Hello,

We are looking for an expert customer service representative with experience working in e-commerce (Shopify specifically) with good communication and English skills with a prospect in becoming a managing assistant.

We have a really good success rate in e-commerce, we run a few stores that are doing good at this time and we are searching for new team members. So whether it is this store or several other stores we are going to up for 1-4 years and what I am specifically looking for is someone who is very adaptable, eager to learn a lot about Shopify and e-commerce in general.
You will be provided with the store G-Suite support account Email address. When applying, include the word "green" so we know that you have read through and you are serious about this position.

Requirements:
- Experience doing customer service for e-commerce stores.
- Perfect English writing skills
- A willing to learn team member.

Responsibilities:
- Respond to customers in Gmail in perfect English
- Issue refunds according to our refund policy
- Re-send products to customers when needed.
- Respond to all customer inquiries quickly and accurately (within 24hours)
- Communicate on skype daily with our team.
- Display a high level of service and communication at all times.

We would appreciate it if you send us a short video talking about yourself, what are your hobbies, and answering a few questions in the video.
What is your previous job experience?
What happened at your last job?
What do you like to do in your free time?
What is your internet speed?

An application that has video will have a better success rate in being hired.


Thank you for your time.

Mazvydas Kairys
-Project Manager