Call Center Manager for VoIP+Software Company

The Call Center Manager primary responsibility is to oversee the day-to-day Operations and meet the assigned targets of the team. The Call Center Manager is responsible for leading a team of Customer/Technical Support who responds to customer concerns.

The essential functions and tasks of this job title include but are not limited to the following listed below:
-Assist in on boarding new Call Center Agents
-Supervise a group of agents handling voice, email and/or chat support
-Facilitate daily team briefings on performance reports, scorecards, new product updates,, etc.
-Address agents’ gaps in skills and knowledge
-Motivate and coach team members to improve their overall productivity and performance
-Provide agents with feedback coaching, techniques, and solutions in order to maintain excellent performance.
-Handle escalated calls from agents

Requirements:
- Excellent English communication skills
- At least 2 years of Supervisory/Managerial experience gained in a call center company
- Tech savvy
- Knowledgeable on VoIP and SaaS
- Can work from 9am-3pm EST work hours (New York time zone) with hours expanding to 40 hours per week over time
- Can work exclusively with the company

If you are a Leader by nature and experience and are looking to an exciting initiative to be a part of driving forward, then please apply here: ----------

P.S. We are moving quickly and so this position will require a candidate that is flexible and able to be a complete self starter. If this sounds like you then let's discuss the position in detail!