Account Manager

Position Profile: We are looking for an Account Manager to create long-term, trusting relationships with our prospective and current clients.


The Account Manager’s role is to oversee a portfolio of assigned clients, develop new businesses from existing clients and actively seek new sales opportunities


If you have a flair for client communication and understand consumer behavior, we’d like to meet you.


Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.


Position Duties:

Develop and strengthen customer retention strategies

Educating customers about our business solutions.

Answer client queries and identify new business opportunities among existing clients

Liaise with cross-functional internal teams

Cold-calling, generating new leads and prospecting accounts

Closing customer contracts and generating new sales

Using CRM automation tools to track progress and report goals

Analyzing consumer needs and developing innovative solutions

Managing team members and facilitating collaboration in the workplace


Requirements:

Has a minimum of 6 years Managerial experience with sales background

With BPO experience 4 yrs on a Team Lead position

Comfortable talking to clients

Knows how to conduct business meetings.

Excellent in communication and writing skills

Willing to work on a graveyard shift

Can work full-time

Have a noise cancellation headset and a quiet working station

Familiarity with FileMaker is an advantage