Customer Service Specialist Assistant

Our company carries over 900 novelty toys, party supplies, costumes, and indoor/outdoor decoration products that we sell both online and directly to brick-and-mortar retailers in the U.S.

This role involves the following:
1) Responding to customer queries in a timely and professional manner via Email, Shopify, Messenger and Amazon Seller Center
2) Identifying customer needs and helping customers with special requests (e.g. replacement, refund, etc.)
3) Analyzing and reporting product malfunctions or potential improvements to product managers through answering reviews
4) Handling various tasks assigned by different departments within the company

Qualifications and Requirements:
* MUST HAVE EXPERIENCE WORKING 10 AM - 7 PM MST TIME (Graveyard shift in the Philippines) *
1) Strong organizational skills for data management and being able to multitask
2) Expert interpersonal skills in order to accommodate our customer and support other departments to the best
3) Teamwork skills, communication, and adaptability are important within this role
4) Demonstrates an understanding of our clients' products and services
5) Recognizes and responds to additional opportunities at existing customers
6) Able to work under pressure and deliver excellent result in a short period of time
7) Strong cross-functional skills, willing to improve and listen to feedback and being able to work with various people
8) Ability to write and read Spanish and/or Mandarin is a Plus

Over time, this role may expand into other directions involving greater responsibility such as:
1) Data analysis
2) Marketing campaigns
3) Ad development
4) Accounting

Please include the following in your application:
(1) If you agree with the pay rate
(2) Your potential working hours in MST (mountain standard time)
(3) Copy of your resume
(4) Potential Start Date