Customer Support

Are you an A-team player ready to take ownership of everything related to Customer Support?

We are an educational company focusing on teaching men to have better relationships.

If this sounds like something you’d like to be part of, then read on.

You need to be available in the US/UK Time Zone. *If you’re not, please do NOT apply!

Onto the role itself….you’ll be responsible for:
- Answering any tickets quickly (and accurately) via Gmail
- Processing refunds based on company policy
- General customer service duties
- Creating and updating processes, SOPs and training videos so our internal support knowledge base is accurate

...And generally anything else that will help satisfy our customers.

We do have a list of template responses for common questions, but we expect you to modify the response for each ticket.

You should apply if you’re reading the following and whole heartedly saying yes:

[ ] Strong attention to detail, meaning you notice the difference between “ and `` in a 10 page document


[ ] An exceptional problem solver, meaning you're able to analyse a problem, do some research and present solutions to solve the problem


[ ] Comfortable taking ownership of tasks, projects and your work

This role is ideal if you:
- Have excellent communication skills in English – both writing and verbal
- Have strong organizational skills
- Are reliable
- Are flexible with work hours
- Are self-motivated and want to grow in the company
- Are ready to take on responsibility
- Are comfortable hiring and managing employees

Training will be provided, but bonus points for applicants who are already familiar with the following apps and dashboards
- Gmail
- Zendesk
- ActiveCampaign
- ThriveCart/WooCommerce
- Stripe/Paypal

Requirements:
- Are familiar with Customer Support platforms
- At least 2 years experience working in customer support
- Have managed customer support assistants before
- At least 2Mbps stable internet connection
- Working computer/ Laptop and mobile phone
- Minimal to no power outage in your area
- 2 valid government IDs
- Comfortable working with adult topics

What we’re offering:
- Salary to match your experience, expectations and the value you’ll bring
- Flexible work hours
- Weekly payment
- Access to personal development and educational resources

To Apply
Please complete this application form - ----------

Finally, in the Anything Else section, please write the capital city of Australia.

P.S. Read the instructions ---------- correctly filled application forms will not be considered.