Customer Service, Sales Representative

This is a FULL TIME POSITION!
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (phone, email, chat)
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing client onboarding, requests, and other forms.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Services existing accounts and obtains new client accounts by planning and organizing daily work schedules to call on existing or potential clients
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Telemarketing: cold call leads and convert into paying customers
- 1,009.90 Php BONUS per lead successfully converted into paying client. There is no limit to this bonus. For example, if you close 100 leads into paying clients per month, you will get 100,990.00 Php on top of your monthly salary!

Requirements:
- Must be able to work full time (40 hours a week) Monday through Friday from 8am to 5pm CST
- Must have experience with sales and telemarketing
- Must have experience with customer service (phone, email, and chat support)