Remote Customer Service VA

We are a growing e-commerce company on our fifth year of selling bathroom products on ---------- . We are currently a team of 5 where everyone wears multiple hats and has an incredible drive to get things done. We all work remotely and operate independently. This position will be fluid, evolving, and challenging - expect it to create many opportunities for growth and learning.

WHO YOU ARE:
You enjoy working independently. You are a go-getter that is willing to learn new things. You can research topics online. You have a great internet connection with over 95% up-time. You have semi-flexible hours. You have AMAZING American English. You don’t mind working just a little bit on weekends. You are a team player with a high level of productivity.

BENEFITS:
• 13th Month Bonus
• No stress work environment

REQUIREMENTS:
• Fantastic (American) English
• Very good knowledge of Google Docs, Google Sheets, Excel
• Self-starter and self-motivated
• Detail-oriented and organized
• Love for learning and asking questions
• A home office with:
- Reliable high-speed internet connection with enough bandwidth to support video conferencing, large file downloads/uploads, etc.
- Reliable computer, with enough data space to install all software, and data.
- Reliable phone service with data plan, this position requires that you are able to communicate via email, messaging, video conferencing, Facebook messenger, and other mobile device platforms.

RESPONSIBILITIES:
• Provide data entry for reports on business operation. These reports help the business identify potential issues and make strategic long-term decisions based on the marketplace.
• Manage customer relations across emails and different messaging platforms. You will communicate with customers quickly and correctly to ensure customers have a positive experience with our company.
• Understand our different products and common customer questions related to the products (e.g. what materials are used in our products, product sizes, etc.)
• Work with team members to document and manage company systems and procedures (SOP’s).
• Assist team members with ad-hoc research projects and other time-sensitive requests.

APPLICATION INSTRUCTIONS:
Please complete the Google form linked below to be considered for this position. Only those who follow the instructions will be reviewed. We look forward to hearing from you!

Hire Questionnaire: ----------