email support agent & handling the refund issue

Hello! 
I am looking for a customer support agent who has experience with Shopify and great English, I outlined specifically what I am looking for in this post.

Project overview:
We're looking for an experienced customer support agent to provide professional and friendly service through our email. This person should have a passion for helping others and be able to stay calm under pressure.

This project requires:
- Customer support experience in a fast-paced environment
- Fluent writing skills in English
- Know how to use Shopify

Please answer these questions:
What was your previous job experience?
What was your previous hourly pay
What do you like to do in your free time?
What past project or job have you had that is most like this one and why?
Why do you think you are a good fit for this particular project?


PS.
- We are Dropshipper.
- Due to the epidemic, we currently face a Long time shipping issue. That why we need a VA
who can answer our customer Email.
- Question is all about "where is my item?"
- To answer the question, you need to check in our Shopify platform to see where it is. Then answer an email. Simple as that.
- Sometimes you need to process the full or partial refund in our Platform if the customer asks.
- We have around 15-30 emails per day.
- We will use a software called "Time Doctor" to track your working hours.


Thank You