Customer Service Team Member Needed

I’m looking for a very detail oriented person to join our team. You must have excellent English speaking skills because you will be talking with our customers, who are based in the United States, over the phone.

We run an educational company that teaches people how to start and run their own Etsy shops. Our website is ---------- and out Etsy shop is ---------- .

We are based out of the US and currently have several long time team members from the Philippines working with us right now, we have a lot of experience working with people from the Philippines.

If you become one of our team members your job responsibilities would be the following.
=> Responding to customer service emails
=> Answering customer service phone calls (Must have good speaking English)
=> Handling customer accounts, passwords, emails, turning subscriptions off, changing membership access, etc.
=> Working in our CRM Infusionsoft
=> Reviewing customer's Etsy shops and giving them feedback on it
=> Responding to Facebook comments

Requirements
=> Prior Phone, Email, and Live Chat support experience. You will be handling a large number of tickets and need to be well experienced with a large workload.
=> Experience using Google Suite. E.g Google Docs and Google Spreadsheets.
=> Must have a ***EXCELLENT*** written and spoken English.
=> Stable Broadband Internet Connection.
=> A peaceful, clean and quiet working environment.
=> Your own Laptop/Desktop w/ an external microphone.
=> Willingness to learn and listen.
=> Must be reliable and show up for your shift on time
*If you have references from past employers it would be preferred but not required*

JOB DETAILS:
200 PHP Hourly – Paid Weekly
This equates to 34,000-38,000 PHP (per month)

Your working hours (You must be able to work the graveyard shift)
Monday – Friday | 8 AM – 5 PM Eastern Standard Time

You have 2 – 15-minute paid breaks daily with a (not paid) 1-hour lunch break.

We will train you how to complete these tasks and provide you with templates and scripts to handle customers requests. You will work with our Support Manager Rose and be able to ask her questions so that you can do your job welll.

Here’s How To Apply For This Position:
1) Send an email to ----------
2) Put “Applying For Customer Service Position” in the subject line of your email.
3) Answer these questions in the email.
1. How much do you want to be paid per month?
2. Why do you feel that you deserve to be paid that amount per month?
3. Create a voice recording of yourself answering the following questions about this Etsy shop: ----------
- How many sales has this Etsy shop made?
- When did the shop open?
- How many reviews do they have?
- What do you like about their products?

I can't wait to hear from you! I hope you are our next long term Customer Service Representative

- Charles Curry