Customer Support Agent for eCommerce store

We're an eCommerce brand manufacturing baby products. Our company based on Amazon FBA (90% of orders) and Shopify (10%) so previous experience working with these platforms is preferred. We're in need of a qualified Customer Support Agent to handle all communications with our customers. Here are more specific duties:

– Communication with customers using our CSM system Helpscout
– Issuing refunds/making reshipments/returns/order alterations
– Replying all reviews in Amazon Seller Central – positive and negative
– Checking Amazon listings, quality alerts, system changes

Our team is 100% remote and you're welcome to work on a flexible schedule.
When applying please indicate your previous relevant experience.