Customer Service Manager

Hi,

Are you looking for a role where you can develop your knowledge and skill?

If yes, then keep on reading as it might change your whole life...

My name is Ab and I am currently the owner of a company that has 15+ people working. The goal is to grow the company from 15 employees to 100 employees by the end of this year...

Our company is expanding and we have an amazing customer support team. The customer support team is looking for someone who can lead them to success. The team would like to have someone who is absolutely organized and someone who is technically well equipped. You don’t have to be a computer nerd but you definitely want to be someone who streamlines the existing processes so we can deliver the extra-ordinary services for our end customers all the time. (there is always something you can improve)

Moreover, we don’t want to have someone who is actually acting like knowing everything. We are actually looking for someone who can transform people into angels and these angels can serve the end-customer with utmost care and love. Just like how you would serve your own parents.


Your responsibilities:
Ensure that all customers are responded within 16 minutes deadline
Increase the productivity of our customer support team
Train the team on Salesmanship and human psychology
Identify the main concerns of clients and turn this into a business opportunity together with the management team
Grow a strong TEAM CULTURE
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions
Communicate directly with management and provide reports
Ultimately, you should be able to deliver high-quality work under minimum supervision.
PAYPAL, STRIPE, FRESHDESK, FACEBOOK, TRUST-PILOT, INSTAGRAM, and all other platforms are talking about your amazing service….people basically can’t wait to be served again.


Job requirements:
Excellent English skills
Excellent written and verbal communication skills
Strong customer service experience
Ability to learn/adapt quickly,
Ability to solve issues and keep customers happy,
Willingness to go the extra mile to satisfy customers,
Has a background in Social Media moderation
Ability to work on a schedule, be flexible and meet deadlines
Detail-oriented,
Team player
RELIABLE

Technical Requirements:

1. Subscription to a reliable, high-speed, hard-wired internet connection at least 5mbps.
Go to https://www.speedtest.net/ to check your internet speed and upload the
Screenshot on Google Drive and send us the link.
2. Must have a back-up connection and PC to avoid delays, late or absences because
of PC crashing or Internet connection problems

If you consider yourself the right person for this position, then please add the following information in your application:
1. Provide us your skype ID
2. Do a personality test on ---------- and tell us your personality type
3. Upload your CV on Google Drive/ Dropbox and share us the link
4. Record a short video answering these key questions:
- Introduce yourself.
- How long have you been working in a home-based set-up? What are the challenges you met and how did you overcome these things?
- Why do you think we should hire you? Can we rely on you?

- What are your experiences related to customer service and sales?

- Are you open to other tasks?
5. Upload your video in google drive/dropbox share us the link.
6. Include “Phenomenal’’ in the subject line of your application

HINT: we consider honest, transparent job-applicants. we are not looking for Einstein types of people but more humble, hard-working and responsible team players who have the mindset of:
‘’All for one and one for all. ‘’
Good luck and have a blessed day!
*Only shortlisted applicants will be notified.