Support Agent

We're looking for someone to assist us with daily tasks as willing to learn and grow with us.

We have subscribers/customers that need email support and facebook group support.
That should take all your time at the beginning until you become familiar with our content. After 2 months, support should take 60-70% of your time.
And the remaining time will be focused on social media management, online research, email outreach, and administrative work.

Here are our top requirements:
* Email support (Freshdesk/Zendesk) + replying to customers (With previous experience with email support). Our email support requires 50% technical issues and 50% problem solving skills, great communication and knowledge of our content.
*People skills (being able to reply in an empathetic, diplomatic way)
* Social media monitoring. Previous experience as Facebook Group moderator is a plus.
* Fluent in writing in english (be able to write coherently and explain clearly)
* Saturday/Sunday part time work mostly for email support.
* Fairly adaptable to timezone for UK and USA
* Research
* Basic computer/technical skill, like going to wordpress admin , email software, excel... etc.
* Email outreach for SEO
* Administrative work (booking flights, hotels, etc)
* Responsive - getting back to us in a timely manner.
* Daily summary email report with progress and questions if any.
* Long term work relationship


Key personality trait is to be adaptable, attention to detail, communicative, caring for our customers and willing to learn new things.

If you fit this description and confident with the requirements, we're looking forward to hearing from you.