Chat and Email Support Agent Based in the US Timezone

About us:
We're a fast-moving e-commerce company which specializes in selling consumer goods across multiple niches such as health, beauty, personal care, electronics, gadgets, and so on.

Project overview:
We're looking for a few experienced customer support agents to provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.

*IMPORTANT: This is a Full-time position

This project requires:
- Customer support experience in a fast-paced environment
- Fluent writing skills in English
- Familiar with dropshipping/e-commerce business model
- Be able to work on multiple platforms/software such as Shopify, Freshdesk, etc.
- Must be able to work based in the US timezone
- Work from 10am to 8pm US timezone, 7 days a week

Please answer the below questions in your reply:

1. Do you have experience with Dropshipping/eCommerce Businesses?

2. How proficient are you in English?

3. How many hours a day are you available to work?

4. Do you expect to take any days off during the week?

5. Do you expect to take any days off for holidays?

6. Have you ever used customer support management software such as Freshdesk?

7. What is your average response time per email?

8. What makes you the best candidate for this job?

9. Do you have any referrals from past employers?

10. Are you interested in moving towards a management position down the road?

11. What is an example of how you saved an order from refund?

12. What is an example of how you messed up customer service inquiry? And what did you learn from that experience?

13. How do I know I can trust you?

14. How well do you work with others collaboratively?



In your proposal, please share a brief summary of your experience.