Technical Support and Customer Service Representative

- Reply to technical support, customer service & billing enquiries by email, Facebook messenger & online chat
- Create a multi-lingual knowledge base of solutions and canned replies, using Google Translate & with translator support where necessary
- Organise a sales pipeline and follow up on enquiries
- Maintain an accurate product development list of customer feedback and requests

- College or university graduate
- Excellent written English (C1/C2 level)
- Able to take initiative and self-motivate in a remote working role
- Good attention to detail and organised
- Good office IT skills
- Reliable Internet connection and suitable home office environment

Please include a CV and explain in your covering email why you would be suitable for this specific role at ----------