*START ASAP* customer service manager

Hey! Are you interested in working remotely with a fun and talented e-commerce team? Do you love engaging with customers?
Then maybe you can work with us!
We are a rapidly growing and experienced eCommerce company in search of talented team members looking for a long-term employment growth opportunity.
This is a full-time home-based 40 hour/week position with overtime available as well. We pay monthly with PayPal, already successfully work with 5 permanent virtual employees (for more than 2 years), and always consistently pay on time.
WHO WE'RE SEEKING:
Candidate with impeccable English, US accent and an amazing persuasion ability to really help our customers, making them feel better about us and eventually make them update their negative review to positive review or remove it.
Duties and Responsibilities
• Monitoring our products reviews
• Call customers and change their opinion about us from 1 star to 5.
• Follow up with our customers until they are completely satisfied
• Responding to and contesting negative reviews
• Make a report and be measured by success rate
• Write and constantly improve call scripts, SMS and mail templates.
• Think always about new ways to reduce our negative review rate and improve our customer's experience.
• Overview of all our new reviews and open cases to Amazon customer support if needed.

Requirements
• Loves winning
• Loves to talk with people.
• Proactive
• Impeccable written and oral English communication skills with US accent
• Excellent collaboration and communication skills
• Multi-Tasking, organized, self-managed, and hands-on.
• Start-Up culture-oriented – willing to do a bit of everything
• Excellent attention to detail

If you think you’re an excellent candidate for the role due to your experience and/or skillsets, we look forward to reviewing your application. Please calculate the following (40039.62/(32*85))+(-42) and include the result in the subject line of your application to the position.
To be considered for the role, please include the following pieces of information in your response:
- Summary of your relevant experience as outlined in the description (experience isn’t a must although Social media knowledge is a big plus.)
- Resume
- Skype ID
- Salary expectation.
Please take the calculation that I asked you to complete and divide the number by three. When applying, use this new result in the subject of the response to your job posting.