Customer Service Manager

We’re looking for a Senior Customer Service Manager, who will be responsible for driving the performance of Customer Service Teams and developing high performing customer service agents. The qualified candidate should be data-driven and a problem-solver, and is highly-focused on customer success. We are looking for someone who is innovative, loves solving hard problems, and never takes “no” for an answer.

We're a team of high quality online professionals who help clients and freelancers like you connect and work online.

What You'll Need:

- Excellent verbal and written English skills.
- Enthusiastic and has a can-do attitude.
- 100% fully available; no other contracts.
- Excellent comprehension skills.
- Strong attention to details.
- Ability to multitask.
- Must have a stable internet connection with atleast 10Mbps speed.
- Atleast 5 years of service management experience, with proven leadership record and verifiable history of successfully
managing high volume teams.
- Atleast 3 years of experience managing customer service teams.
- Ability to set strategy and follow through on tactical implementation and execution of initiatives.
- Ability to adapt to changing environments and effectively manage change by providing hands on enthusiastic leadership.
- Proven coaching skills that can impact both front-line agents and develop supervisorial leaders.
- Ability to use data and analysis to drive decision making.
- Ability to thrive in a fast-paced and dynamic environment.

What You'll Do

- Drive the overall performance of customer service organization including quality of service and customer satisfaction.
- Lead a staff of 5 highly-skilled agents through developing, overseeing, and coaching.
- Act as an escalation point for elevated customer needs.
- Analyze team performance to drive improvement in KPIs and close performance gaps.
- Help the team grow by providing training and guidance..
- Drive employee engagement and foster a positive and productive culture through enthusiastic leadership.
- Establish an executive-level presence with customers and become a trusted advisor to influence budget decision-makers -
across the highest levels of the organization; maintain key executive (VP, CxO) relationships.
- Build an overall vision and strategic plan for the customer’s success in our client’s products. RED JAGUARS
- Lead service delivery experience to the customer - single point of ownership and accountability for all customer service
delivery related activities and interaction.
- Assure customer outcomes and customer happiness with service delivery, drive value in service delivery, and improve
customer dedication through key partners.
- Collaborate with the sales team and innovation team to improve profitability and revenue opportunities within service solution
areas.

This is for a long-term employment with a chance to learn various skills along the way.
If interested, please send an application here: ----------

*** Please note that only shortlisted applicants will be contacted.