Client Care Associate

Customer Care Associate

Job Description:

• Answers all types of inquiries of clients' shared services telephone inquiries in a timely, accurate and courteous manner
• Monitors unresolved/ not updated referred SalesForce cases;coordinates with back-end support until all requests and adjustments of clients records and updates SalesForce Service Requests (SR) until resolved based on agreed turnaround time
• Resolves Client care technology- related inquiries, generates T-PIN/ M-Pin requests, validates Sun Link online and SMS registration/resets passwords and facilitates Teleapplication processing
• Logs all calls in the SalesForce system accurately, completely within 24 hours and immediately refers cases or requests beyond scope to the appropriate section/staff
• Prepares and issues various written correspondence and facilitates clients' request for computation using specified worksheets
*Must be a graduate of any 4-year course.