Senior Service Desk Analyst (Technical Support)

Only US citizens and Greencard holders!!


***PLEASE list EXACT availability to interview at top of resume. They are hiring quickly and the easier you make it for the manager to schedule an interview, the better chance you have of getting the interview and offer!****

Job Profile Summary
Marsh & Mclennan Companies is looking for an individual to join this award winning/world class, highly professional Service Desk support team working in a very dynamic and ever changing environment. This is a Level 1 service desk analyst role.

About Job:

Supporting 70,000 + colleagues in over 130 offices globally.
Working for a large IT group with significant opportunities for advancement in various specialties
Very open and collaborative environment
Ongoing training and knowledge growth opportunities
Internship opportunities with various groups within the organization
Regular department celebrations of successes and holidays
Responsibilities:

Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
Operates in a specified Senior Analyst role, within the Global Service Desk.
Supports end users, diagnose report and resolve application ---------- stalls, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
Logs all issues with appropriate documentation as requested by Level II and III support teams.
Routes calls to appropriate support teams as per described troubleshooting steps.
Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
Level one trouble shooting
Microsoft Office Suite
Customer service oriented
Call center experience is required
Accustomed to call center metrics
Will be taking 40-50 calls a day
VPN troubleshooting
Active directory understanding
Must be reliable – show up on time and every day
Candidates will get two-week training
2+ years of experience preferred
Office is open from 6:30 AM – 9:00 PM
Shifts will be 9:00-6:00, or 12:00-9:00 for temps

Contract duration:4 Months