URGENT HIRING! CSR/ Engagement Coach Specialist

Engagement Coach

Level
Experienced

Job Location
Home Office - ,

Position Type
Permanent

Education Level
4 Year Degree

Salary Range
30,000 PHP + Negotiable

Working Day
Monday - Friday (MST)

Human Resources
ABOUT THE ROLE
We have a need for one full time Engagement Coach Specialist. We expect the roles to be long term as we have big growth goals in 2020. Come be a part of it!

Essential Functions:

Contacting participants telephonically, who are eligible to participate in the program, for enrollment and provides necessary coaching
Responding to a high volume of outbound customer phone calls as well as making campaign calls to enroll and ensure members have sustained engagement
Coordinating home study and coaching services with other members of a multi-disciplinary care team
Supporting operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers
Adheres to a schedule and caseload to support success and connectivity of member interaction
Participate in daily a weekly daily, weekly and monthly meetings for updates and to present findings and insight
Note and track the member's progress and efficacy of the program
Provides individualized behavior change coaching to reduce or eliminate high-risk behaviors and encouraging adoption of habits that are conducive to a higher quality of life
Assists individuals in tailoring behavior goals and action steps specific to their personal needs and priorities

Qualifications:

Bachelor's degree of any 4 years course
Proficiency in computer data entry and Microsoft Office
Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
Knowledgeability to learn quickly information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
Experience in a customer service role is desired
Experience with benchmarks and contact center metrics desired, including adherence to schedule
Ability to work independently and prioritize a moderate workload with minimal supervision
Be willing to work flexible hours when needed, including evenings and Saturdays
Adaptability to schedule changes on an as-need basis
Ability to multitask with members and operationally with managers and support staff

Specific Skills/Attributes:

Team player
Effective interpersonal and communication skills required
Understand directions and communicate/respond to inquiries
Enthusiastically inspires members to change behaviors and to see possibilities

All work from home opportunities require:

A quiet, private, distraction-free home office work environment
A reliable high-speed internet connection (cable, DSL or fiber) with speeds of at least 10Mbps download and 5Mbps upload
Willingness to do constant sedentary work
Discipline to work from home while following a set schedule
Background check clearance

If you are confident to do the job. You can email your resume at ---------- or

Skype account at ----------