Property Manager

We are a serviced accommodation company based in London. We have five apartments in the Derby City centre and we are looking to hire a VA to manage them from the Philippines.

We are looking for a full-time employee to stay with us for the long term, and therefore we happy to provide ongoing training for the right person with a positive attitude. The job requires you to work in the UK time zone. The successful candidate will have a good level of written and spoken English and be able to use Microsoft programs; like Word and Excel.

They will be trained in our booking system and will be expected to work independently once they have acquired the ability to handle the following tasks:
1. Contact with guests via email, WhatsApp and telephone to help them check in to their apartment.
2. To communicate with housekeeping, laundry services and the maintenance team to ensure that the apartments are maintained to a high standard.
3. Organise bookings to optimise the diary and liaise with online travel agencies, for example; ---------- , Airbnb, Expedia, TripAdvisor and a few others.
4. Keep up to date records of the bookings on Microsoft Excel.
5. Be able to handle difficult guests and utilising good communication and customer service skills.
6. Take payment on our payment system and refund payments when required.

Once the day to day property management tasks have been understood and implemented, there will be additional training on contacting business clients to increase the number of bookings.

If you have experience in serviced accommodation or working in a hotel front desk, we definitely want to hear from you.