Property Administrator

We are based in Manchester in the U.K. and we run a successful property management company. We are currently looking for a reliable and motivated tenancy management coordinator to assist our tenancy management team.

Full-time 20 hours per week
Php 13,000- 15,000 take-home pay monthly
Starts at 8.45 am GMT Work Schedule

The main responsibilities of the work would be:

1. Answering emails, talking to customers via phone (within-time), detailed note-taking, organization, enforcing legal documents through written and oral communication
2. This job requires working from various checklists most of the time, to make sure everything on the list is completed.
3. Manage turnover projects to quickly return rental properties to move-in condition. This includes documenting the scope of work and scheduling maintenance technicians
4. Efficiently communicate with tenants and landlords to troubleshoot maintenance issues and dispatch service.
5. Obtain bids, work with tenants to schedule the work, and follow up to ensure customer satisfaction
6. Send lease via Docusign and move-in email to tenants and landlords
7. Work order creation and follow up with tenants and landlords
8. Follow up with tenant after maintenance has been completed to ensure satisfaction
9. Review scanned invoices and make sure the correct invoices are associated with the correct properties
10. Rent Collections
11. Do rent collection calls
---------- nd notices for late rent customer service
13. Renewals, Data Management and Invoicing
14. Pull list of renewals for the property manager each month. Property Manager will communicate with the owner and the Coordinator will send approved renewals to tenants and add to CFP
---------- al with check out reports by comparing ingoing inventory to outgoing and reporting to tenant and landlord with your findings including costing and resolving disputes
16. Booking inspection into the inspector’s diary and notify the tenant of the inspection date
Sending out completed inspections to landlords and advising of any works needed

Requirements:

1. Has at least 3 solid years of experience in a related or equivalent role
2. Previous experience in a Property Management Assistant role for UK based clients is advantageous although not essential
3. Experience using CFP winman or other similar property management tools is highly advantageous
4. Excellent email and call handling skills
5. Customer service oriented
6. Skilled in MS Office Suite especially Outlook and excel
7. Meticulous with very high attention to detail
8. Has strong work ethics and highly reliable
9. Strong English communication skills, speak and write English fluently
10. Excellent time manager and multi-tasker
---------- dependent, self-sufficient and highly resourceful
12. Has good initiative to keep the client abreast at all times
13. Values integrity and reliability

We have a pretty regimented system, and we like to conduct business successfully the same way every day.

If you're the type of person who loves organizing things, operating efficiently and using checklists, and basically becoming better and better at running through a pre-planned system and has a great deal of common sense, then this might be perfect for you!

We really are looking for someone who is incredibly organized in their work life and personal life, and who really doesn't like being disorganized or messy. Since there are significant investments involved, it's important for us to find someone who is INCREDIBLY meticulous about the organization.

SKILLS: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information

We are looking for a long-term employee to become part of the Spencer Harvey Family as a permanent position held for the right individual.

Home Based Requirements:

Fast and reliable wired DSL internet connection of not less than 5mbps (Please do not apply if you always have an intermittent connection)
Quiet, private home office free from noise background or distractions
Updated computer (pc or laptop) and excellent quality microphone, and headset.

If you are passionate about doing your work and customer service then this job perfectly suits you.

We look forward to hearing from you.

Kind regards,

Richard Hogben

*NOTE: Please put the word "INTEGRITY" in the subject of your application.