Human Resources | Customer Service | Manager | Team Leader

DESCRIPTION:
We are looking for someone to fill a dual-role for our fast growing USA company. This role would be for a lead Human Resources manager and also Customer Service manager.

HUMAN RESOURCES RESPONSIBILITIES:
- Find and hire the best candidates to fill our fast moving positions. We are growing fast and needing to add talent on a regular basis.
- Be able to conduct interviews and determine which candidates are the most qualified.
- Assist our current team of several USA team members and over 40 VA's.
- Conduct initial and ongoing training for new team members as needed.

CUSTOMER SERVICE RESPONSIBILITIES:
- Own the customer service department for our ecommerce company.
- Establish customer service best practices with our existing team.
- Create KPI's for our customer service (phone and email) support and improve the efficiency of our customer service.
- Interact with customers regularly for feedback on our products and service.
- This would include phone and email support as needed.

Must have:
- Excellent English skills (written and spoken)
- Experience with talking on the phone.
- Experience hiring employees AND/OR managing a team.
- Quiet space for phone calls (this space must actually be quiet - background noise must be extremely limited)
- Headset preferred
- Fast internet connection

Benefits:
Competitive pay
Annual 13th Month Pay
Work Tuesday to Saturday
Fun, small-team environment
Fast growing company with LOTS of room for growth - no limit to where we will go and your position can fill.

If you are interested in this role, DO NOT EMAIL. Please fill out this form:
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