Real Estate Customer Service Representative

A Customer Service Representative must be able to handle a wide range of responsibilities. The right person for this position will be friendly, outgoing and full of energy with a strong desire to help and serve others. They are responsible for answering phones, routing calls, and general office management duties.

You ensure the office is neat and prepared for business. You will greet everyone with a smile and warmth as they enter the office and will be as helpful as possible without neglecting the phones.

The Customer Service Representative will assist in the management of the office by providing support and feedback to the management team on all matters affecting the productivity and operation of the Office.

What will you do?

Answer a high volume of customer service calls arriving at the mainline properly with warmth and ---------- e problem-solving skills to identify customer needs and route calls to correct locations.

Coordinate communication between clients, sales associates, and company resources to ensure quality service.

Proactively follow-up with customers and sales associates via telephone and email.

Greet everyone with a smile—be positive and cheerful.

Maintain office supplies.

Receive and sort mail and deliveries.

Report all complaints/concerns/issues impacting customer satisfaction.

Knowledge/Skills:

Positive attitude.

Great verbal and communication skills.

Neat, clean, professional appearance.

Excellent customer service, communication, and telephone skills.

Proficiency in Microsoft Office applications.

Outstanding organizational skills.

Strong multi-tasking skills.


Real estate experience is a plus, but NOT required.

Open to work weekends if needed.

FULL TIME - Monday - Friday 9am - 6pm

Proficiency in the English language a plus

Detail-oriented -- quality and precision-focused
Outcome-oriented -- results-focused with a strong performance culture
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative