Fraud and Chargeback Analyst

Description
Competitive Salary Package and Benefits Awaits!

HMO Plus dependents
Group Life Insurance
20 Leave Credits
Discounts from our partner Fast Food Chain
Performance Incentives
Promotion opportunities
Skills Enhancement Training
Exclusive Gym Membership Discounts and other perks from our fitness partner

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Buyer/order fraud investigation (70%)
- How to monitor several fraud rules to mitigate card and PayPal fraud.
-Conducting customer/order fraud investigations and working closely with Seller Fraud Department Team to escalate any suspicious sellers.
-Making decisions such as refunding/rejecting high-risk orders and banning buyers.
-Monitor all internal and external alerts to refund potentially fraudulent orders.
-Working on tips/escalations from the risk/fraud and compliance team or other teams.
-This is a unique opportunity for an experienced card fraud SME to come in and help us monitor transactions.

2. Chargebacks (30%)
-Monitoring chargeback spikes or volume changes.
-Defending chargebacks (both for fraud and service reason codes) for MC, VISA, AMEX and PayPal effectively and efficiently.
-Communicating with buyers and sellers via email to compile additional defense documentation.
-These include anything else your manager/team requires you to work on e.g: seller risk processes.

Minimum Requirement Qualifications:

-You have at least 2 years experience of actively working in online order fraud monitoring and at least 1 year in chargeback rebuttals.
-You have worked in a card-not-present environment where the goods/services being sold are intangible in nature (e.g. not a physical product).
-You have some knowledge of the global payments industry including card payments, PayPal, bank transfers, card scheme rules, new chargeback regulations, and arbitration rules.
-You are comfortable as an individual contributor building a new process and working closely with a team for other daily workflows.
-You are comfortable working with Excel/Google spreadsheets to creating behavioral patterns from large data sets.
-You are a self-starter who can organize and manage their work efficiently and independently.
-You are comfortable with fast-paced change and process improvements.
-You are comfortable with weekend shifts.
-You are fluent in spoken and written English and can work effectively with remote ---------- cation and/or Experience
-At least 2 years of Fraud and Chargeback experience in a BPO set up
-Graduate of any business-related course
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