Customer Service Officer for Ecommerce

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer Upgrade to see actual infomunicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and Upgrade to see actual infomunicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.