Helpdesk Analyst

Job Description
The Help Desk Analyst role is part of the wider IT Operations Team that is accountable for overall management and administration of IT infrastructure within a hybrid VMWare / AWS / Azure environment.

Key Duties & Responsibilities
• First point of contact for any requests / incidents related to IT Infrastructure, through phone, live chat or through the IT Help Desk ticketing tool
• Liaise with operations and development teams to resolve any issues that arise and help ensure that our services are always up and running
• Monitor Help Desk tickets and process first-in first-out based on priority and escalate as necessary
• Manage/Create users and security groups in Active Directory
• Manage/Create users and distribution groups within Microsoft Exchange / Office 365
• Monitor servers / alerts through Nagios or other monitoring tools to ensure that all systems are operational
• Create/Update technical documentation
• Administer workstations, servers, users and applications with Windows PowerShell

Required Skills
• A graduate of any IT related course or diploma
• Excellent written and oral communication skills
• Good team player with a positive attitude
• Shows initiative and can act independently with little supervision while maintaining a strong work ethic
• Can consistently follow directions / technical documentation
• Fast learner
• Willing to work on a night shift schedule
• Willing to work in Makati
• Familiarity with Active Directory / O365 / Linux OS / Networking / Scripting is an advantage
• Experience in Customer Service support is an advantage

All genders welcome to apply!

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