CSR/Virtual Assistant (Voice and Non-Voice)

I am in need of a detail-oriented, highly-organized master of multi-tasking to help me in my various business activities and the occasional personal tasks. I am a Filipino-Canadian and have visited the Philippines several times, but do not speak Filipino, unfortunately. I lead a very busy life with my wife and two young children and we now live in Central Florida (Eastern Standard Time Zone) as well as manage a kitchen cabinet business (2 locations), a few vacation rentals, a real estate renovations business and a professional speaking career that has me traveling approximately twice per month.

Because of all this, I could very much use the help of someone who can take over from me some of the more time-consuming administrative tasks including, but not limited to, the following:

CRITICAL RESPONSIBILITIES:
• Calling/emailing vendors requesting quotes.
• Proactively contacting vendors and contractors to ensure they show up to their appointments and/or deliver on their promises.
• Online and offline research. Examples include:
o Researching local government websites and/or calling them to find out the steps required to get a necessary permit or license.
o Researching product prices on sites like ---------- , ---------- and ----------
• Posting a job ad online on occasionally
• Posting online classified ads regularly
• In collaboration with me, creating and managing a regular maintenance schedule for all of our properties.
• Answering occasional unscheduled phone inquiries.
• Responding to emails and online messages with vacation rental guests.
• Must be available to communicate by phone/email/messaging 9:00 am to 5:00 pm, 5 to 6 days per week, Eastern Standard Time (I am based in Orlando, Florida).
• Must be comfortable using Timeproof to verify all paid working hours

LESS-CRITICAL, BUT STILL IMPORTANT, RESPONSIBILITIES:
• Basic email campaign management (I use ActiveCampaign)
• Basic website content management using Wordpress or similar
o Blog updates, podcast file uploads, image gallery updates
• Scheduling, rescheduling and confirming my phone, video and in-person appointments.

The above list might sound like a lot, but each critical task example is actually very similar—sending some emails and making some phone calls. I don’t expect you to know everything up front (like the email and website management platforms), but I do prefer if you have a strong knowledge foundation and be able to learn new platforms and can adapt quickly.

WHAT YOU BRING TO THE POSITION:

YOUR EXPERIENCE:
• Excellent English written and verbal communication skills—with the ability to speak and write with some level of professionalism
• Strong, efficient, and accurate multi-tasking capabilities
• Intermediate general computer skills
• Intermediate software skills, e.g. Microsoft Word, Excel, PowerPoint, also Wordpress and ActiveCampaign or similar
• Intermediate social media management skills
• Strong analytical skills and the ability to think for yourself
• Conversational Spanish would be an asset, but not required

YOUR ATTITUDE
• You have a sincere motivation to be of service
• You are cheerful and accommodating, but not a pushover, who will give constructive feedback in a positive professional manner whenever appropriate
• You are accountable for your actions, follow through on your commitments and take pride in a job well done

Speaking of being detail-oriented, I have put a lot of thought into this posting to communicate the requirements thoroughly. I will hire someone who has taken the time to read this completely. As your first test, please begin your response with the words “purple cow”. Any response missing this detail will be deleted. All other responses will be reviewed by me ---------- PENSATION:
• Commensurate with your experience, up to 20,000 PHP, subject to the following
• Understanding that your initial training will require a large time-investment on my part and that it will naturally take you some time to become more self-sufficient, compensation will begin weekly at approximately 70% of your regular salary with 5% increases each week provided you are maintaining a eager positive attitude and demonstrating measurable improvements in your learning and skill level.

Lastly, and just as importantly, please send me a brief voice recording of yourself outlining some of the reasons why you would be a perfect fit for this position.