eCommerce Customer Support

OFFICE BASED: ILOILO CITY ONLY

Job Description:

Provide knowledgeable answers to customer phone, chat and e-mail inquiries regarding products and brands.
Assist clients on order-on-line
Deal with orders in the back office and liaise with logistics
Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
Manage ongoing customer relationships utilizing our CRM tools
Develop collaborative, positive working relationships with staff.
Assist customers with after-sales service issues
Be the primary contact for customer inquiries about our products and brand.
Able to communicate concisely our company policies to client
Maintain and update regular client correspondence

E-Commerce Experience is a PLUS but not required!

STRICTLY OFFICE BASED ONLY! ILOILO CITY!

All interested Applicants Please Follow this LINK: ----------