Remote Amazon Customer Service & Data Specialist

• Main Duties - Customer Service, Data Reporting, Data Modeling

INTRO:
We are a growing entrepreneurial company where everyone wears multiple hats and has an incredible drive to get things done. This position will be fluid, evolving, and challenging - expect it to create many opportunities for growth and learning.

WHO YOU ARE:
We are looking for a full time Amazon Expert to join our team, someone who enjoys breaking routine and working independently in a dynamic environment. You are a go-getter that is willing to learn new things. You can research topics online. You have a great internet connection that has over 95% up-time. You have semi flexible hours, so we can schedule weekly calls in different time zones. You have AMAZING American English. You don’t mind working just a little bit on weekends. You are a team player with a high level of productivity.

If you’re the “go-getter” we are looking for please put ““go-getter”” in the first paragraph of your application. All replies that don’t have that word will be screened out.

ABOUT US:
We are an e-commerce company that is in our third year selling on Amazon. We sell physical home goods products. We are currently a team of 4 and growing. We are all completely remote and operate independently.

Position: Remote Amazon Customer Service & Data Specialist
Department: Operations
Reports To: CEO
Job Type: Full Time - Virtual 40+ hrs/wk
Compensation: 21,540 - 25,350 (dependant on experience)
Benefits:
• 13th Month Bonus
• Health Insurance
• Paid Vacation Days

APPLICANT REQUIREMENTS:
The best candidate:
• Needs to have fantastic (American) english
• Experience with Amazon FBA businesses
• Very good knowledge of Google Docs, Google Sheets, Excel
• Great researcher
• Team Player
• Self Motivated
• Detail-oriented and organized with the ability to set your own goals and develop achievable timelines to hit them while working independently.
• Ability to learn and deploy various programs. Some SOP’s and training will be provided, others will be developed; however, you will need to be proficient in the ability to learn new software.
• A love for learning and asking questions.

A home office with:
• Reliable high-speed internet connection with enough bandwidth to support video conferencing, large file downloads/uploads, etc.
• Reliable computer, with enough data space to install all software, and data.
• Reliable Phone service with data plan, this position requires that you are able to communicate via email, messaging, video conferencing, Facebook messenger, and other mobile device platforms.

RESPONSIBILITIES:
• Customer Service, Data Reporting, Tracking and Analysis [regular basis]

• This position will provide data entry for various reports and trackers utilized by Company Leadership to make strategic decisions within the company. The data provided in these reports and trackers are very vital to our daily operations as it allows us to identify potential issues with listings, and/or marketplaces our items are listed, specifically Amazon.

Customer Service Representative
• As the Customer Service Representative for the company this position will manage customer relations across email, Amazon messaging and Facebook Messenger (and new channels we expand into). You will be tasked with ensuring all communications with customers on multiple platforms are addressed timely, and ensuring the customer has the most positive experience with our company.
• You will need to become familiar with our products and product lines. (ie: what materials are used in our products, product sizes, wash requirements, etc.)

Administrative
•Build our SOP Wiki library. Work with team members to manage (i.e Wiki) create and document all company processes/systems to be used as a resource for future hires.
•Turn tactical assignments into documented processes that can be handed off to other team members/hires/contractors.
•Handle any one-off projects that come up
•Work on miscellaneous tasks the CEO needs help completing.
•Responsible for research, and distribution of relevant engaging content via Email and Facebook Messenger.

Advertising [possible future item]

You will be pulled off of your current projects in order to assist other team members on an as needed basis.

APPLICATION INSTRUCTIONS:
To apply for this position, complete the following:
1. Send a link/your resume to ----------
2. Your subject in the email needs to be “Your next Amazon Go-Getter Expert is [insert your name here]”
3. Complete our Amazon Remote Hire questionnaire ----------

Only those who follow the instructions will be reviewed. We look forward to hearing from you!