Virtual assistant

Skills & Interests
1.E-commerce
2.Customer Service
3.Zendesk
4.Social Media
5.Client Relations
6.MS office

* Customer Service Executive.
Kaymu Philippimes Inc.

Online marketplace backed by Rocket Internet providing C2C & B2C products

-Directly handles customer end to end inquiries through phone calls, chats & emails
-Attends to customer complaints
- Facilitates after sales requests such as returns & replacements
-Manages all company social media platforms (Facebook, IG) to communicate with customers
- Ensures the completeness of customer information prior to order processing
-Supports the inteligence team to gather customet information to be used for market analysis
-Leads the gathering of customer ratings
- Assists the operation manager to improve customer service processes

*Content Writer

-Quality checked uploaded listings to ensure correctness of details
-Uploaded average 200 seller listing per day
- Editing photo and uploaded to website

*Account Manager
Easy Taxi Philippines ---------- ee taxi app that allows consumers and businesses to easily book a taxi and track it in real time

-Managed over 300 taxi drivers and fleet
- Deal with driver concerns with appropriate solution
- Oversaw driver account's collections and payments