Customer Service Admin Mandarin

Job Description:

-Identify and assess clients’ needs to achieve satisfaction
-Provide accurate, valid and complete information using the right methods/tools
-Handle client complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
-Follow communication procedures, guidelines and policies
-Take an extra mile to engage clients
-Performs other similar and related duties as required or directed

Job Qualifications:

-Ability to communicate fluently and confidently in Tagalog, English AND Mandarin Chinese (spoken and written) with clients
-Graduate of any 4 year college course
-Fresh graduates are welcome to apply
-Experience in Customer Service is an advantage
-Ability to multi-task, prioritize and manage time effectively
-Tech-savvy and comfortable in using email
-Must have strong comprehension skills and confidence
-Must be amenable to work in Malate, Manila

Perks:
-5 working days - day shift
-free meal
-direct hiring
-hotel-based

Industry:
Online gaming, hotel and real estate