Customer Support Coordinator

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TYPE OF WORK

Freelance

SALARY

Php 20,000 to 25,000 per month

HOURS PER WEEK

TBD

DATE POSTED

Jan 16, 2020

JOB OVERVIEW

We are looking for someone to join our team to work from home as a Customer Support Coordinator for a chain of fast growing restaurants in the United States. The Customer Support Coordinator will manage customer queries and complaints as well as help refine the customer triage process. You will process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience in the customer support industry. This is a work-from-home opportunity as a freelancer.

JOB DESCRIPTION

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer Upgrade to see actual infomunicating with customers through various channels (voice and e-mail)
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and Upgrade to see actual infomunicating and coordinating with colleagues as needed.
Providing feedback and reporting on the efficiency of the customer service Upgrade to see actual infocalating to the right managers and stakeholders within the company
Ensure customer satisfaction and provide professional customer support.

JOB REQUIREMENTS

College diploma
2 or more years proven work experience as Customer Service Representative or Call Center
Strong phone contact handling skills and active listening
Familiar with CRM systems and processes (example: Zendesk, Front, etc)
Excellent written and spoken English
Experience working from home a plus
Has own laptop/computer and decent Internet connection for regular voice and video calls

WORK HOURS

Work from Home
Monday – Friday, 9 AM to 6 PM PST (Manila time 1AM to 10AM Manila)
Breaks: 1 hour
Weekends off and US Holidays.

ABOUT THE EMPLOYER

Contact Person: Big Ideas PH

Member since: October 29, 2019

Total Job Posts: 0

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