Sales Support Representative

Position Summary:

As a sales support representative, you are responsible for Quoting, Account Management and Sales Support. The successful candidate will assist with all contract generation, order document accuracy, and order submission to ensure a timely and successful ordering experience for the ---------- sential Functions and Responsibilities:
- Assist with order paperwork to ensure timely install of services for customers
- Submit quote requests to carriers
- Review and organize quotes to be presented to customers or back to sales (Sales to follow up with the client, regardless)
- Enter all opportunities into Salesforce
- Facilitate a good experience for contracts and order placement and ensure a smooth handoff to Project Manager
- Ensure smooth administration of orders
- Update Salesforce accurately and in a timely manner
- Scrub all order documents prior to order submission
- Submit orders in a timely manner
- Maintain the highest level of data integrity at all times
- Submit all documents in a timely matter and work with a sense of urgency
- Recommend new approaches, policies, and procedures to improve process efficiency
- Responsible for all account management for:
- Proactive renewals/upgrades/migrations
- Project recaps coordinated with Project Manager
- Escalations to the sales team if necessary
- Acting as the primary point of contact for all customers
- Special requests from customers
- Provide order status updates within order milestones


Job Requirements:
Demonstrated self- management competencies, as this position is 100% remote
Strong relationship building skills
Ability to organize and manage multiple priorities
Strong time management skills
Strong written and oral communication skills
Strong attention to detail and follow-up
Excellent organizational skills
Problem-resolution skills
Proficient in MS Outlook, Word, and Excel
Experience with Salesforce a plus