Full Time Operations Coordinator SuperStar

The Operations Coordinator is a new FULL TIME position created as we are a rapidly growing vacation rental business in Australia. This position is the main liaison between the guests, our Guest Services team (based in the Phillipines) and on the ground team members (maintenance, gardening, cleaning and linen).

We are looking for someone who is highly organised and diligent. Attention to detail is your super power! You love systems and processes and you especially love being able to create new systems to support your work. You love ticking things off the ToDo list. You love chasing things down the rabbit hole to make sure they are done. You can work with urgency (sometimes a toilet is blocked and it just has to be sorted right then!). You can also work with longer timeframes. You will be able to triage between urgent tasks, important tasks and nice to do tasks! You will have a system for what GST does with items when you are not working (ie an after hours procedure). You are a fast learner. you are smart and switched on. You are happy to take on constructive feedback cause it helps to improve systems and workflow. You are excited about working with a growing team in fast paced environment.

We have Maintenance Tracking software built into our booking system. You will use that to record, allocate and track tasks.

You will assist with keeping lists of what supplies are required and with ordering supplies for properties - eg toilet paper, dishwasher tablets etc. Maybe a property needs a new fitted sheet. Maybe one needs some doggy poop bags! You will help coordinate the distribution of items out to properties (by notifying cleaners etc).

You will help with the onboarding of new properties and new ops team members (eg cleaners/linen people) by assembling and disseminating the correct documentation.

You will do the draft weekly roster for cleaners and the linen team. You will coordinate last minute cleaning/linen allocations.

You will prepare instruction books for guests and maintain documents on our GDrive.

A local Operations Manager is also being employed and you will work directly with them once they are on ---------- the interim, you will work with the General Manager and the senior members of the Guest Services Team.

Ideally you will have experience in the vacation rental space such as AirBNB, Homeaway and/or VRBO. if you don’t, then you will need to wow us with your awesome experience in another sector.

You need to be:
Highly Organised
Reliable
Diligent
Thorough
Have incredible attention to detail.
Have excellent English Communication skills - especially in writing
Able to communicate really clearly with other people
Able to work independently and with a high degree of accuracy
A quick learner
Able to handle multiple tasks at once (but also be systematic)
Trustworthy and have integrity.
Thrive in a growing environment.

Your Infrastructure
- you need to have a desktop computer or laptop
- a high speed, reliable internet connection
- a back up power source or the ability to go somewhere else in the event of a brownout or blackout (we know that on some occasions this just won’t be possible)
- a quality headset (though phone calls are very rare)

We offer:
* Attractive hourly rate.
* Weekly payments straight into your bank account in the Phillipines
* 13 month (pro rata)
* We are investigating options for an HMO package for staff

If this job description sends a little tingle of excitement up your spine, then please send your CV to ---------- and address the following in your cover letter:

1) Why this position excites you.

2) What role you have had in the past that is similar to this position.

3) What experience you have working in the vacation renal/holiday rental industry.

4) Whats your favourite “hack” for staying organised - could be software or process or ???

5) How you work under pressure.

6) Put “Lollypop” in your email heading so we know you have read this far :-)