Marketing and Customer Support Representative

Paid Holidays & 13th Month Included! Full-time and long term!

I am looking for a tech-savvy marketing and customer service representative with some great data entry skills as well. This position has four main duties:

1. Customer support - managing and completing customer support requests
2. Customer setup - managing and completing new customer onboarding and setup
3. Weekly marketing duties - posting social media graphics and blog posts, uploading and sending postcards online, compiling and sending email newsletters
4. Managing customers' CRM - data entry, cleaning duplicate records, importing and exporting data

** You will NOT be required to write blog posts, design social graphics, or design and write email newsletters. You will only be asked to use pre-designed templates to change out words and photos. **

For support and setup, you will have documented procedures for every task with screenshots and videos.

Here is a list of the majority of the tasks you will be doing:

* Monitoring customer support inbox and completing customer requests as they come in
* Taking edited videos and posting them to YouTube, LinkedIn, Facebook, and Instagram/IGTV
* Cropping customer photos and posting them to YouTube, LinkedIn, Facebook, and Instagram
* Scheduling social media content in Facebook, Instagram, and LinkedIn
* Uploading postcard designs and mailing lists into customer accounts and completing postcard orders
* Making edits to customer's WordPress websites such as adding employees, adding testimonials, adding pages, etc.
* Following a setup procedure to set up new customer websites, email accounts, email templates, and social media accounts
* Creating monthly tasks in our project manager, Airtable
* Using existing templates to create graphics in Canva
* Updating text in Adobe InDesign documents and exporting to PDFs
* Adding/deleting people from customer's CRM system
* Importing people from an Excel spreadsheet, removing duplicates, merging records, etc.

You will be using the following online/desktop programs/platforms:

* Gmail
* Facebook
* Instagram/IGTV
* YouTube
* LinkedIn
* WordPress
* Airtable
* Canva
* Adobe InDesign
* Adobe Lightroom
* Microsoft Excel

Job Requirements

You MUST have the following:

* A STABLE Internet connection - absences due to Internet outages will NOT be paid
* Be able to work between the hours of 9am-9pm Pacific Standard Time (1am-1pm Philippine Time)
* Your own computer
* Some experience with the WordPress back-end
* Some experience with Microsoft Excel
* Attention to detail - each step of a procedure must be followed PERFECTLY
* Excellent English - not fluent, but very, very good!

How to Apply

Follow these steps to apply. If you do not follow these steps EXACTLY, you will NOT be considered.

1. Please send an email to Upgrade to see actual info
2. The subject of your email MUST BE (please replace [insert your name] with your actual name): Luminary Agent Marketing and Customer Support Representative - [insert your name]
3. In the first paragraph, introduce Upgrade to see actual infol me 3 things about you. They could be about your family, your interests, whatever!
4. In the second paragraph, tell me what about this job interests you most. Why did you decide to apply?
5. Next, COPY AND PASTE the following questions and then answer them:
1. On a scale from 1-10, how much experience do you have in the back-end of WordPress?
2. Can you work between the hours of 9am and 9pm Pacific Standard Time (1am-1pm Philippine Time)?
3. What 8-hour time block would you like between those hours?
4. Do you have a stable Internet connection? How often in the past month have you lost internet?
5. Are you available full-time (40 hours per week)?
6. Are you currently employed?
7. What are your monthly salary requirements?
8. When can you start?
9. Are you willing to do a test assignment?
10. On a scale from 1-10, how well do you know Microsoft Excel?