Customer Service Virtual Assistant for Growing Fitness Accessories Company

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TYPE OF WORK

Full Time

SALARY

Competitive DOE

ID PROOF

70

DATE POSTED

Jan 02, 2020

JOB OVERVIEW

*PLEASE READ FULL DESCRIPTION*

Good day,
We are a fitness accessories company that focuses on manufacturing & selling fitness scales and even some basic workout equipment.

We believe in helping our clients who are trying to live a healthier life by providing them with quality products that they can rely on, and excellent customer service that they will remember us by.

We are looking to add a new customer service/support Virtual Assistant to our team who will work directly with the CEO, project manager, Customer Service Manager, and Customers to ensure that we continue providing an excellent customer experience for our clients.

As a Customer Support Virtual Assistant, you will be responsible for providing customers with an excellent white-glove satisfactory experience. You will need to learn the basic FAQs of our common customer questions and concern and customize our template communications in order to become an extension of the CEO's voice. The CEO was always very customer service oriented and this is what has allowed our company to grow and continue growing at a rapid pace.

In
order to get this job position, you must possess excellent English writing and grammar skills. Have very well developed common sense, logic and customer empathy to ensure that you will be able to address any customer concerns to exceed our expectations.

In
itially, you will work with the CEO and Senior Customer Service Manager who will teach you all of the required knowledge to properly address customers via email, chat and messaging systems.

High organizational skills, excellent punctuality, and a flexible schedule are required. Currently, we are looking for someone to handle the following shift: 6pm- 10pm PST M-F & 10am-8pm PST Sat-Sun or as close to these hours as possible.

This position is for someone who is looking to work fulltime for multiple years and grow within our company by learning new skills and adding value to your work by applying the new skill learned along the way.

If you wish to learn more about our company or products you can go to our website nyc.gnjsufmu.vra or check out our youtube channel by searching for INEVIFIT.

If you are interested in this job, please apply for this job by sending us an email to PL@solplrnj.mhb with 3-5 sentences on why you would like this position. Feel free to add any additional skills or experience you have that you believe will be beneficial for having you as part of our team.

Please be sure to change the subject line to "[Insert YOUR NAME] for INEVIFIT Customer Service".

Once I receive your message, you will receive an email response from me with further instructions :)

We understand that each person's needs are different, so we are offering competitive rates based on your experience and requirements. This will be discussed in the interview call once we go over your experience, detailed work requirements and your expectations.

I look forward to hearing from you soon and hope that you have a nice rest of your day.

Best regards,
Dereck R.

SKILL SUMMARY
English
Writing
Customer Service & Admin Support
Email Support Customer Support
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