Ops Assistant

Company Background

iRestore is a rapidly growing company specializing in developing technology-driven health and beauty products. Simply put, we make cutting-edge products that improve consumer health and wellbeing.
We are currently in an exciting chapter of our company’s growth as we push to market our most innovative product to date––the new, FDA-cleared iRestore Laser Hair Growth System. We are on a mission to become a major brand in the health and beauty industry––and we are building a team of talented, driven individuals to join us on this exciting journey.
Scope of Support: An Operations Assistant performs administrative, reconciliation and customer service duties. They work with clients by answering their queries and giving account updates. Assistants also review merchandise and fill customer orders.

Key Responsibilities:

Handle multiple inquiries and provide correct answers or appropriate resolutions
Administer international orders by adding adapters
Assist the logistics team in processing refunds and returns
Manage the inventory control system, maintain product data, rectify miscalculations, review and analyze the results of operations, report findings to management and make recommendations for improvement as necessary

What we’re looking for:

Skilled multitaskers
Proficient in G Suite (Spreadsheets, Docs and Drive)
Highly analytical, data-driven individuals
Strong attention to detail
Excellent teaming and collaboration skills
Eager and Willing to Add to Their Knowledge Base and Skills
Emphatic, courteous and always express a sincere desire to help

Recommended Skills:


Email handling experience (HelpScout)
Amazon FBA and Shopify experience
Familiarity with ShipStation
Familiarity with collaboration tools (BaseCamp, Trello)