Ecommerce Customer Service VA Manager

Top Reasons to Work with Us:
Since 2010, the Emazing Group has been the comprehensive e-commerce solution for passion-driven consumer lifestyle brands. With unique and innovative brands such as EmazingLights, iHeartRaves and INTO THE AM, The Emazing Group has successfully created and scaled market-leading companies, empowering a lifestyle of self-expression one individual at a time.
Get an inside look into our office and culture at ---------- /careers
---------- | ---------- | ---------- | ----------

-We were featured as one of the best companies ever on Shark Tank (Deal with Mark Cuban & Daymond John)
-Top Workplace Award In Orange County, CA and Certified Great Place To Work
-Entrepreneur 360 - Ranked #128 best small business
-Join the #189 fastest-growing private company according to Inc. Magazine 5000
-Featured on Rolling Stone, Yahoo Finance, Inc. Magazine, Business Insider, CNBC, MTV, ABC's Shark Tank, LA Weekly, MSN, and more.
-Enjoy the autonomy/flexibility to be creative in a highly driven environment.
-Join a tight-knit team with opportunities for growth
-Great culture. Our headquarters is an environment where everyone is driven to make the company and themselves successful.
-7 Core Values that shape our company culture: ----------

As The Emazing Group's Customer Service VA Manager based in the Philippines you will manage our Team based in the Philippines and work remotely from your home. You will report directly to the Customer Support Manager. You will have the opportunity to master your skills. You will have the autonomy to make decisions and test out new ideas to achieve great results. You will be impacting the lives of our customers by providing top-level customer service daily and you will be impacting the lives of 10+ people on your team by coaching and developing them daily. Are you ready for this opportunity?

Responsibilities:
-Solve problems and create magical moments every day!
-Support channels to manage Email, Live Chat, Facebook Messenger, Phone, Amazon and eBay.
-Work with the Manager to manage and maintain high morale, and a motivating work environment.
-Work with the Manager to communicate and provide clear expectations to the Team.
-Preparing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency.
-Train and develop the Team.
-Answering Team Member questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by Team Members.
-Identify issues and trends, then develop, and implement solutions.

Requirements:
-5 years of eCommerce Direct2Consumers customer service management experience.
-Proven record of managing a team of 10+ Team Members to achieve its annual goals.
-Experience managing virtual assistants and remote workers.
-Proven record of developing and promoting Team Members.
-Energetic and infectious leadership in a fast-paced ---------- eracts well with all departments.
-Strong verbal and written communication skills.
-Strong time management and planning skills.
-Detail-oriented, and able to juggle multiple tasks and conflicting deadlines at once
-Experience using Zendesk or equivalent such as Gorgias, Shopify, and Shipstation.

Pluses:
-Ability to adapt to change.
-Experience with Amazon Seller Central and eBay.

Work Schedule:
-Must be available 8am-6pm pacific standard time and Monday - Saturday.
-Must be available during EDC Las Vegas (May) and holidays.
-You will work from your home office in the ---------- pany Benefits:
-Salary: DOE
-Employment Type: Full Time
-Deep Discounts on all products

Steps to apply:
-Go to this link to apply - ----------
-Applications and emails sent to us in Onlinejobs.ph will not be ---------- is the policy of The Emazing Group to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local ---------- addition, The Emazing Group will provide reasonable accommodations for qualified individuals with disabilities.