NOC & Helpdesk Specialist

About Telna
Telna is a leading global connectivity company, enabling IoT and M2M connections anywhere in the world. We bring together people, ideas and information through innovative solutions that are accessible to all. We redefine the way our devices behave by empowering the next generation to reimagine the future of their business in a connected world.

Over the years, Telna has successfully built a track record of providing superior quality connectivity across the ---------- operates its own mobile network infrastructure, a multi-IMSI global connectivity hub with MVNOs in 20+ markets globally as well as over 300 direct access agreements. Thus, providing access to every network in the world, with redundancy on 2G / 3G / 4G LTE and LTE-M, for high-performance, quality coverage in 200+ countries and territories.

About You

Telna is seeking a full-time Junior or Intermediate NOC and Helpdesk Specialist as an addition to our growing team. As we are a 24x7x365 operation, hours are rotational and can be days and nights.

Ability to work alternating schedules of 6 Days On and 3 Days Off.
Experience working with Freshdesk ticketing system or equivalent ticketing system.


Responsibilities:
• Provide technical and customer support via Email, Phone and Live Chat with limited supervision.
• Work closely with other departments to monitor the status of our network.
• Provide on-call emergency services outside of the normal schedule
• NOC (Network Operating Center) monitoring and Level 2 escalation of potential issues

Minimum Qualifications
• Fluent in English
• Ability to identify and isolate problems and escalate as required.
• Experience in one or more of the following technologies: GSM, GPRS/EDGE, UMTS/HSPA, Voice/Data Platforms, Messaging Platforms, Mobile Data, WAN/LAN or TCP/IP.
• Experience in IT network infrastructure operations and controls, ensuring the integrity of networks, servers, firewalls, and physical security of IT assets.
• Comfortable with smartphones and cutting-edge technology. A desire to find out how things work.

Benefits of Working at Telna
• Competitive compensation package (Starting Salary PHP 25,000 – 35,000 / Month)
• PHP 5000 referral bonus for new hire recommendations