E- Commerce Virtual Customer Care Manager

---------- BollyWear is currently seeking a full time E-commerce Virtual Customer Care Representative to join our successful web store team. This opportunity offers 40 hours per week and is working from their home during USA working hours. Our most successful Ecommerce Customer Care associates have extensive experience in customer service and sales and possess excellent phone, email, and typing, social media skills. This is a great opportunity for a highly motivated customer service and sales focused individual, with excellent time management skills, in a fast paced environment.

Expectations:

Consistently provide genuine, friendly, and professional service
Effective communication, interpersonal, and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to work independently and with a team
Have a customer focused mind set
Advocate for every customer concern and request
Proactively resolve escalated customer issues
Ability to multi-task within a fast-paced customer care environment
Confirm customer order details, communicate information to customers, and offer associated products and services
Complete reports and other tasks/assignments as required
Perform additional functions that may be assigned at the discretion of management

Qualifications:

Customer service experience in a retail setting preferred
Strong computer skills
Two year college degree preferred
Previous supervisory experience a plus
Excellent time management
Ability to multi-task
Exceptional phone etiquette, spelling, and grammar
Proficient computer, typing skills, and ability to learn proprietary P.O.S. program
Microsoft Office proficiency is preferred
Ability to build strong, positive working relationships
Experience in a fast-paced environment
Flexibility to work a retail schedule that includes nights and weekends
Prior call center experience is advantageous
Work from Home
USA Working Hours
Have own Internet Connection and Laptop/Computer

Additional Information:
Office operates Monday - Friday 9:00 am - 5:00 pm (USA Working Hours)
Full time applicants must have the ability to work 40 hours per week; (USA Working Hours) from their home.
At ShopBollyWear we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!