Technical Support Specialist (relocation - Shanghai, China)

Responsibilities?

• Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
• Manage relationships with multiple customers, partners and collaborate with MS people
• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
• Document incidents, report customer suggestions and technical issues to Microsoft

Requirements?

• Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.
• Good English written and oral skills
• 2+ years of working experience (any field)
• Bachelor’s degree
• Ability to work with complex procedures and program guidelines
• Patience and Empathy in customer interactions
• Active listening skills

We offer:

• Competitive salary (1200 USD + bonuses)
• Accommodation in Shanghai
• Food
• Health insurance
• Continuous training of hard and soft skills
• Free English courses in the office
• Motivated and highly professional team to work with
• Comfortable working environment (spacious and well-equipped workstations, meeting-rooms, coffee bar, interactive lounge zone, sport facilities)
• Corporate events