Collections Specialist

We are in need of a Collections Specialist!

Responsibilities
• Make outbound and receive inbound calls via an Auto Dialer or manual calling.
• Keeps record of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken Entry level collector; generally is completing or has completed a collections training program or has equivalent experience. Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers.
• Communicates through with customers by written collection correspondence (email or snail mail).
• Evaluate customers' financial situations by recommending and evaluating action for high risk account.
• Professionally negotiates for full payment or creates terms for repayment.
• Counsel delinquent account customers to assist in finding funds to meet debt obligations.
• While speaking with consumers performs a thorough, efficient, and accurate account updates in company system for each call made or received.
• Demonstrates effective skip tracing techniques by locating customer contact information.
• Strictly comply with departmental procedures and processes.
• Achieve collection effectiveness and efficiency by meeting productivity benchmarks.
• Perform other duties as assigned by management.
• Analyzes customer payment history
• Call customers and suggests payment methods as necessary.
• Call small businesses regarding their past due invoices and fax/email copy of the invoice if necessary.


Requirements:

- Candidate must possess at least a Bachelor’s/College Degree, any field.
- Must have working knowledge in Microsoft Office (MS Word, Excel, Outlook)
- Familiarity with Great Plains is a plus, but not preferred
- At least 2 year(s) of working experience in the related field is required for this position.
- Amenable to work on a shifting schedule in BGC.


For interested applicant you can send your CV or resume directly through this email; ---------- for any queries you can reach to this number (0956) ---------- .
This is for urgent position.