Collection Specialist

Qualifications
• High school graduate or diploma and/or above
• Previous collections experience (preferred but not required)
• Open to fresh graduates
• Willingness to work a flexible and variable schedule
• Can start ASAP

Responsibilities
• Call customers with overdue accounts
• Understand and explain the benefits of repayment and credit history to customers
• Correct customer misunderstandings on product policies and terms
• Diffuse tension from bad customer experiences with the application
• Set up payment plans and follow-up schedule
• Educate customers on consequences for late payments
• Escalate difficult or unusual cases to Team Lead
• Provide feedback on reasons for default to Team Lead