Customer Service Rep At Travel Startup - Work From Home

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Customer Service Manager At Let's Roam

About this Position

This is a full time position at a growing Upgrade to see actual info this position you will help our customers by responding to emails, calls, and being available for online chat.

You will need to have a strong internet and phone connection as this is a remote position.

About You

You are a self starter, self reliant, and can think on your feet. You communicate openly, share your ideas and don't shy away from feedback.


About Let’s Roam

Let’s Roam is a startup that helps people explore the world and connect with one another. We offer great outdoor activities such as scavenger hunts, bar hunts, team building events, bachelor/bachelorette parties, birthday parties, custom events and even where to go for great dining options.

Our company was founded 3 years ago and since then we’ve grown our products and offerings and now we’re looking to grow our customer facing team.


Our Culture
We at Let’s Roam don't want our customers having all the fun. This growing company is always working hard but you'll find a friendly, relaxed atmosphere where everyone's opinions and ideas matter. We want you to flourish and grow with us so you’ll have the opportunity to explore your own ideas and projects, even if they are not related to your day-to-day. You will be challenged to find ways to improve the customer experience and yourself.


Skills You Have:

Experience working directly with customers, addressing issues while making the customer feel Upgrade to see actual infofortable learning new software when required
Good communication skills
Comfortable selling over the phone or via online chat
Interest in a startup atmosphere, where team communication is crucial and ideas are encouraged.
Customer Service Experience
Friendly, Positive
Excellent written and verbal communication skills
Ability to fight for our customer & products
Ability to understand technology and our app
Ability to help customers quickly
Quick thinking
MUST have strong wifi, good call quality (no noise), and decent computer
Data oriented, with the ability to report back to manager with clear feedback on product improvements, bugs or suggestions


Help customers via phone, email, and live chat and introduce new features/ideas to the product team.

Outcomes

Process for improving app/website based on customer feedback
Improved customer happiness
Reporting on important metrics
Consistent, clear customer communication
Increase in customer purchases and repeat purchases

Position Description

Customer Success (85% of time)


Email, phone, chat, facebook support
App technical support
Respond to stripe refund requests, disputes
Screen phone calls
Proactive Customer Service
Book corporate meetings
Gather customer feedback/ideas
Data Entry & Research (10% of time)
Assist with special projects (e.g. hunt migrations)
Modify/Create 3rd Party Listings
Reporting (5% of time)
Report customer numbers/statistics (call volume, refunds, call sentiment)
Report customer website/app feedback and improvements


Ways to go above and beyond in this position:
Consistently wowing our customers