Amazon Customer Support Representative

Job Description: How you’ll make an impact

You are a customer service pro! You’re friendly, self-motivated and reliable. Through your impeccable communication and organizational skills. You understand that every customer phone call builds our company’s reputation for outstanding service. In this role, you will be expected to:

Stay regularly informed of brands & products, to exemplify high familiarity with brands you’re servicing
Use pre-written phone scripts and email scripts; to troubleshoot products, process refunds/exchanges, and overall curb troubled customers to happy ones
Monitor products for issues & ensuring no “downtime” of our brands, escalating matters to team-members, and overall ensuring listing outages have minimal downtime before being noticed
Responding to negative product & seller reviews, and doing what can be done to correct them and repair negative customer experiences
Monitoring revenue of listings, noticing when there are declining sales, and making escalations to team-members of possible issues.
Assisting with administrative and brand-specific spreadsheets of metrics & useful data are updated.