[Night Shift] Online Customer Support - December

We are seeking a Customer Advocate to join our Customer Support team. We’re looking for someone who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. You’re welcome to work from anywhere with an internet connection!

Working hours: 4AM - 10AM (GMT+8)
Hourly Rate: $2.42 - $3.64 (depend on capacity and experience)

Key Responsibilities:
- Respond to and resolve customer queries through email, live chat and fanpage’s messages quickly and effectively.
- Create & update regularly FAQs & Documents providing customer support information if needed.
- Assist in creating first class Help Center documentation
- Increase customer satisfaction and build loyalty through providing amazing, personal customer support.

Experience and requirements:
- 1+ years in a customer service position preferably in online support
- English proficiency
- Excellent verbal and written communication skills
- Ability to solve problems logically and critically
- Strength in delivering empathy in customers experiences
- Ability to work independently and actively
- A strong understanding and working knowledge of Shopify backend (preferably)

Who will love this job:
- You are energised by interacting with and helping people. You know that everyone has trouble sometimes, and seek to empower and educate our customers.
- You love reading and learning about new ways of doing things. There’s always a better way.
- You’re a positive person and know how to look on the bright side.
- You bring solutions to the table not just problems. (But you aren’t afraid to point out where we’re going wrong).
- You’re comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.


Please submit your cover letter and resume (Skype ID required) before Jan 17th, 2019 to apply for this opportunity.