Freelance
$2-$3USD per hr
TBD
Sep 20, 2020
Mino Games
Customer Support Specialist
Montreal, Quebec, Canada
Freelance - Remote
Description
We are an exciting studio founded in Silicon Valley and located in Montreal, specializing in free-to-play mobile
We are looking for talented Customer Support Specialists who will be taking care of our most important asset, our players!
Responsibilities:
Respond to customer queries in a timely and accurate way, via
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements:
Team player
Excellent communication skills
Patient and persuasive
Able to produce consistent high-quality work independently
Ability to use Positive Language
Time Management Skills
Knowing how to prioritize
Empathy
Previous experience in Customer Service
Comprehensive English Skills
Website:
Contact Person: Coco Siu
Member since: November 18, 2019
Total Job Posts: 6