Customer Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Freelance

SALARY

$2-$3USD per hr

ID PROOF

50

DATE POSTED

Nov 30, 2019

JOB OVERVIEW

Mino Games
Customer Support Specialist
Montreal, Quebec, Canada
Freelance - Remote


Description
We are an exciting studio founded in Silicon Valley and located in Montreal, specializing in free-to-play mobile games. In a short time, we’ve managed to be classified in the TOP 50 grossing charts! We’ve recently raised more than $30 million to support our ambitious growth. Our mission is to create amazing games that are loved by millions around the world.

We are looking for talented Customer Support Specialists who will be taking care of our most important asset, our players!


Responsibilities:

Respond to customer queries in a timely and accurate way, via email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:

Team player
Excellent communication skills
Patient and persuasive
Able to produce consistent high-quality work independently
Ability to use Positive Language
Time Management Skills
Knowing how to prioritize
Empathy
Previous experience in Customer Service
Comprehensive English Skills

Website:
https://minogames.com/en/

SKILL SUMMARY
Customer Service & Admin Support
Customer Support Content Moderation
English
Writing
SHARE THIS POST
facebook linkedin