Inside Sales Coordinator

We are seeking a Inside Sales Coordinator to convert service inquiries into consultations and to provide the highest level of customer service in accordance with Company ---------- calls please! Send cover letters and resumes!!

College Degree Required preferably in Business, Social Work, Nursing, or a comparable field
2 years of Sales/Marketing experience preferred

Essential Functions

1. Follow the prescribed inside sales process including being responsive, building a strong relationship with the caller, qualifying the client, developing the care profile, gaining commitment, and following up on leads.

2. Communicate features, benefits and advantages that relate to the identified needs of each potential client.

3. Maintain a minimum 40% conversion ratio converting inquiries into consultations.

4. Answer all service-related questions from the caller.

5. Communicate effectively and persuasively to all callers.

6. Sales support, follow up phone calls, faxes and emails as directed by sales manager

7. Document all service inquiry activity according to standards.

8. Enter service inquiry data into designated software system according to standards.

9. Accompany sales team on client and referral visits as needed.

10. Assist with the creation and distribution of support materials, fliers and other materials as needed

11. Schedule consultations for potential clients and designated office personnel in timely manner.

12. Make follow-up contact via phone calls, letters, and emails to referral sources inquiring about potential clients.

13. Make follow-up contact via phone calls, letters, and emails on RAH client referrals made to other providers such as facilities, elder attorneys, etc.

14. Contact physicians of new clients with summary of services provided.

15. Visit community referral sources such as churches, senior centers, etc. with marketing materials.

16. Follow up on non-converted clients by adhering to established follow-up procedures.

17. Contribute to Right at Home DC's social media networks

18. Assist with office duties as needed with phone support, faxes, as directed by senior staff

Additional (non-essential) Functions

1. Promotes agency to the community, participating in community programs with other professionals.

2. Represent agency before public as required.

3. Other duties as ---------- cation, Experience, Knowledge, Skills, Abilities and Availability

College Degree Required preferably in Business, Social Work, Nursing, or a comparable field
2 years of Sales/Marketing experience preferred
Must be creative, self-motivated, and have a pleasant and helpful disposition.
Must possess effective written and verbal communication skills, problem solving skills, and apply good judgment based on the principles of sound management
Read, write, speak and understand English as needed for the job.
Excellent Communication skills (verbal and written)
Ability to multi-task in a fast paced environment
Knowledge of common medical terminology
Superb customer service skills
Attention to detail and strong organizational skills
Experience in MS Office: Word, Excel, Access, Outlook, etc.
Be a team player with a strong work ethic that takes ownership of their job
Able to work independently, demonstrating sound judgment.
Social Media experience
No calls please! Send cover letters and resumes!!