ROVE

Technical Support Representative

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TYPE OF WORK

Full Time

SALARY

$2.50 per hour

HOURS PER WEEK

TBD

DATE POSTED

Jan 24, 2020

JOB OVERVIEW

Hello There,

If you don’t LOVE your work, then you are in the wrong place.

Do you love to get SHIT done?
Do you have PASSION?
Do you have HUMOR?

STOP!
Only proceed to read further if all the above is TRUE for you.

We are glad to know that you can be that ROCKSTAR team member with us.
We are looking to hire a Customer Service Representative for a Secondary Technical Support person and a Project Manager for our team.

We want you to be an experienced, fast learner, detail-oriented, good interpersonal and technical communication skills, with excellent written/spoken English

This job will require amazing polite written English skills - you must be able to reply to emails accurately, and with great grammar, spelling, and correct solution.

You are required to THINK, find the solution yourself to the customer’s problem accurately and then provide the solution to the customer. You MUST solve all the customer’s problem and earn their trust and satisfaction.

We have most of the email response pre-written, so most of the time it will be a few clicks of the buttons.
However, you will need to address and edit texts to make an email reply personalized with the correct solution to the customer.

So your main job responsibilities are:
(1) Reply to customer emails
(2) Reply to Chat/Text Messages
(3) Answer phone calls and help customers with their issues or set up the problem.
(4) General VA tasks as our customer service are not too busy.

Skills Required:
- Fluent in English
- Excellent English Writing Skills
- Previous Technical Support Preferred.
- PC with Internet, headphone and microphone, internet speed at least 10 Mbps.
- Ability to solve technical problems related to car camera (Training will be provided by us)
- Must learn and understand how electronics, computer hardware, and software works. We need to think outside of the box and solve all arising problems related to our car dashcam product.

This job is fun and you will have a strong growth opportunity with us. We believe in bonuses based on your performance from an honest company, and looking forward to a long term team relationship.

We have company values that we expect all team members to live by:

1. Integrity and honesty in all interactions.
2. Meet self-directed goals and timelines.
3. Reliable communication.
4. Inventive: Seek creative solutions and never get ‘stuck’
5. Be a leader. Responsible and reliable.
6. Personal growth and development through self-education.
7. Technical thinking.

We invest fully in professionally developing our team members into the best versions of themselves. Please use the word "Rockstar-Rove" in the subject line when you apply for this job so we can sort list you easily.

Please only apply if the company values appeal to you.

Timing: 40-Hours/Week, 8-Hours/Day
Monday – 4-5 Days during weekdays
Weekend – Sat & Sunday part-time or full day.
Pay: Bi-weekly/Monthly (preferred)

Thank you.

ABOUT THE EMPLOYER

Contact Person: Willyn Enriquez

Member since: September 4, 2018

Total Job Posts: 6

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